A guest concern shouldn't live in five places at once.
MyHotelCare gives hotels one place to log guest complaints, assign responsibility, track follow-up, document compensation, and give managers better visibility into how issues are resolved.
Designed to support front-desk, supervisor, and manager workflows — not to replace your team's judgment.
Complaints get lost between shifts.
A guest mentions a problem at the desk. It ends up in a text, an email, a verbal handoff, a sticky note, or someone's memory — and the next shift never hears about it. Nobody can say who owns it or whether it was resolved.
Centralize, assign, track, resolve, report.
MyHotelCare turns scattered messages into a single case file with a clear owner and a visible status — so a concern raised on the night shift is still being handled in the morning.
Centralize every guest concern in one place, regardless of who took it or when.
Assign a responsible department or person so ownership is never ambiguous.
Track follow-up against the timeline you set, with reminders for what's still open.
Resolve and record what was done, including any compensation offered.
Report on recovery history so managers can see patterns, not just incidents.
Document a clear activity history for each case as it moves through the team.
Built around how recovery actually happens.
Complaint intake
Log a guest concern in seconds from the front desk, with the details that matter.
Case ownership
Assign a department or person so every concern has someone accountable.
Follow-up tracking
Set a follow-up expectation and keep open cases visible until they're closed.
Compensation log
Record what was offered and decided, with a clear trail for management review.
Sensitive incident flags
Certain concern types can be restricted so they're only seen by authorized roles.
Maintenance escalation
Route facility issues to the right team instead of letting them sit at the desk.
Manager visibility
A clearer view of what's open, what's overdue, and how recovery is trending.
Activity history
Each case keeps a documented record of updates as it moves through the team.
Multi-property readiness
A multi-tenant foundation, with each property kept separate from the others.
Made for the desk, the floor, and the office.
MyHotelCare reflects how hotels actually run: front desk logs the issue, a supervisor or department owns it, and a manager keeps visibility across it all — with sensitive matters handled carefully.
"Who took the complaint, who owns it now, and was the guest followed up with?" — answerable in one place.
Try it at one property first.
Start with a controlled 30–60 day pilot at a single property, with limited users and clear success metrics. Expand only if it earns its place.